Concur: Black Hills Leather is a rip off
I ordered a shoulder holster with a customized quad (two mags, a knife, and flashlight). Despite sending the exact models and a scanned in outline of the knife with measurements and discussing it on the phone with Rudy, I received a standard quad mag holder. At Rudy's request, I sent it back. Months later I received a quad which did not fit the flashlight (a SureFire Defender) nor the knife. I again returned the quad. Months past with several follow ups by me. Rudy would lie and say the holster would be sent out that week or that day. Nothing. Eventually, he stopped taking my calls. At one point, he answered his cell phone and when I announced myself he handed it to someone else who claimed Rudy was not in the office.
A year has passed -- still no working holster. I demanded my money back and Rudy refused -- until I informed that I was an attorney and would sue him out of principal. He started complaining that Americans are overly litigious!
Stay away from this company. Despite holding itself out as a custom shop, they apparently are unable to make a true custom holster. In addition, Rudy is unprofessional and full of empty promises. And unless you're willing to file a suit, good luck getting a refund.
After my experience with Black Hills Leather, I did some research. Turns out I’m not the only person Rudy has swindled. The complaints are similar to my experience – holster didn’t work, Rudy won’t return calls, no refund. BHL has an “F” rating with the Better Business Bureau.