imported post
ProShooter wrote:
From what I heard on the recording, he hung up with her first and then said the comment to himself, which of course is still recorded.
Years ago, I did 911. I remember a guy who called 911 to have the fire department come jump start his dead battery so that he could go to work. I told him 3 times that the FD didnt do that, but he insisted that's what his taxes were for. We had a button that played a recording that said that you are not calling for an emergency, so I gave him that recording. I dont remember, but I'm sure I had a choice word for him after I hung up.
None of what he said excuses the fact that he didnt take the call seriously though, he should have been fired asap. Anyone can tell that she really did have a true emergency.
I don't see why the guy should have been fired.. maybe written-up, it's no wonder that 911 centers can't keep employees.
With the advent of the cellular telephone, professional "victims" can call on authorities 24/7/365 without even walking to a neighbors house that has working phone service! (after all, federal law mandates that cellular carriers route 911 calls on disconnected phones)
While I'm sure the lady's call had merit, there are many cases of "professional victims"..
"Victim" chooses to only date men who beat her up, and especially when they get drunk.. said Victim always ensures the fridge if stocked with beer for her men, even if the tot's are going without proper nutrition.
I'm sure there is more to this story, the call-taker lost his temper, but I can't say that I wouldn't do the same (and that is why my boss keeps me locked in the server-room !)